How do you evaluate consultant performance and collect client feedback?

With the same rigor we apply to the consulting process itself.

Each engagement generates both quantitative and qualitative feedback, which we review systematically. Client input is collected throughout the process and after its conclusion, covering strategic quality, communication, responsiveness, and the extent to which the client experienced true coaching rather than simple service. We treat this feedback as diagnostic rather than ornamental. Where it reveals opportunities to improve, we act on them.

Internally, consultants are evaluated on the outcomes they produce, the quality of their strategic judgment, and their ability to develop clients through the most demanding phases of the process. This evaluation is continuous, not episodic. The standard is not adequacy; it is whether a consultant is performing at the level a client engaging a premium, individualized service is entitled to expect.

Over time, this approach yields a team shaped by deliberate selection and candid assessment. Consultants who meet the standard remain. Those who do not — regardless of credentials — do not.