What is your policy on refunds, cancellations, and rescheduling?

We offer an initial grace period at the start of every engagement. During that window, clients may adjust scope, change service levels, or cancel for any reason. This is intentional: the commitment should be made with clarity rather than momentum.

After the grace period, we do not offer refunds. By that point, consultant capacity has been formally allocated to the engagement. We operate as a boutique firm and do not overbook; when capacity is reserved, it is no longer available to other clients.

For multi-year engagements, this policy applies to each phase as it begins rather than to the full engagement at the outset. The policy is applied consistently and reviewed transparently prior to enrollment.