What is your policy on refunds, cancellations, and rescheduling?

We offer an initial grace period at the start of every engagement. During that window, clients may adjust scope, change service levels, or cancel for any reason. This is intentional: the commitment should be made with clarity rather than momentum.

After the grace period, we do not offer refunds. By that point, consultant and essay-specialist capacity has been formally allocated to the engagement. We operate as a boutique firm and do not overbook; when capacity is reserved, it is no longer available to other candidates. This policy is applied consistently and reviewed transparently prior to enrollment.